Accessibility
Accessibility is what good companies do
We want all our customers to have a range of accessibility options to help you make inquiries into your account, troubleshoot a problem, or even to simply close your account.
Whatever your needs, we have a range of options to contact us and help with account issues, troubleshoot problems, moving services or any inquiries you may have.
You can reach out to us by phone on 1300 306 126, or email us at admin@dreamtilt.com.au, or via our Facebook page at facebook.com/Dreamtilt or use our contact form here.
Getting Extra Help
Sometimes extra assistance is required, and if required there are options available.
Deaf, Hard of Hearing, Speech Disability
If you are deaf, hard of hearing, or have a speech disability you can contact Dreamtilt using the National Relay Service (NRS) or your own nominated relay service to represent you.
Trusted Person as Authorised Contact
A customer can appoint an Authorised Representative to act on their behalf, if the customer requires. To appoint an Authorised Representative download the form here, and send it to Dreamtilt, PO BOX 7073, Gladstone. Qld. 4680 or via email to admin@dreamtilt.com.au
Non Verbal Contact
If you are unable to communicate over the phone, you can always contact us via email at admin@dreamtilt.com.au or raise a support ticket online in the customer online login here.
Online Self-Help Options
The online account system allows users to perform a number of actions.
Update Personal Details
Update your personal details, billing address and email accounts.
Manage Payments
Update payment details online and set up payments for credit card, Paypal, and direct debit. Pay invoices directly online or add funds to account.
Manage Services
Make changes to your internet services, upgrade or downgrade. Cancel accounts or request new services.
Check Services
Run a self check on your Dreamtilt wireless connection and view real time traffic on your connection. Get updates on faults, outages and planned maintenance.
Check Usage
View your current and previous months usage for your internet connection.
Report a Fault
Report a fault and raise a support ticket and read responses to solve problems raised.
