Legal information that is good to know

For reference, all our legal policies and contract information is all here.

Customer Relationship Agreement

(Summary version available here)
This agreement contains all the terms & conditions between Dreamtilt and its customers; everything you need to know about our plans, general terms, service descriptions and a pricing schedule.

General Equipment Warranty

The General Equipment Warranty contains terms and conditions relating warranty claims for hardware purchased through Dreamtilt.

Customer Service Guarantee Waiver

It is a condition of some services that a customer waives their rights under the Customer Service Guarantee to gain the benefits of significantly lower costs. Customers with VOIP services should read this document.

Website Terms of Use

Dreamtilt provides this website as part of its overall service to you. By accessing or using any of the content, information, data, text, graphics, photographs and other materials (“Material”) on this website you agree to these Terms of Use. If you do not agree, you should not use this website.

Privacy Policy

Dreamtilt respects your privacy. Further information on our privacy policy is in this document.

Complaints Process

Whilst we do our best to deliver great customer service, we recognise that you may wish to express dissatisfaction with our products, services, staff or procedures.

Dreamtilt Credit Management Policy

Dreamtilt provides a credit management policy for review. Our policy details our process of invoice reminders, suspension notices and disconnections for payments with credit card, Paypal, direct deposit and direct debit.

Financial Hardship

We realise at times there are financial pressures on our customers. If you are facing financial hardship paying for your services, we may be able to help.

Appointment of Authorised Representative

A customer can appoint an Authorised Representative to act on their behalf, if the customer requires. A person made an Authorised Representative has the power to act on the customer’s behalf as if they are the customer or, if the Authorised Representative has more limited rights, the level of access that the Authorised Representative has to the customer’s information. To appoint an Authorised Representative download the form here, and send it to Dreamtilt, PO BOX 7073, Gladstone. Qld. 4680.

User Contact (Advocate)
User contacts (also known as an Advocate) have the lowest authority on a customers account. An advocate may be useful if you have a housemate who may need to troubleshoot the service in your absence, but you don’t want to let them make any changes on your account.

Advocates can:

• Carry out troubleshooting on the service with the assistance of Dreamtilt Support.

Advocates cannot:

• Lodge any faults
• Access billing/account related information including passwords
• Approve billing of a possible Incorrect Callout Fee
• Make changes to the account details
• Add, change, cancel or relocate any services

Advocates can be added to a customers account via the Online Customer Portal.

What You Need To Know About Dreamtilt and Services

Information that will assist you in using Dreamtilt services.

Dreamtilt Telecommunications Consumer Protection Code Compliance Plan

Information that will assist you in using Dreamtilt services.

Communications Alliance – Protecting Our Customers

Information for you from Communications Alliance in regards to Dreamtilt requiring to meet the Telecommunications Consumer Protections Code.

Critical Information Summaries

Information for you in a simple to understand format about available Dreamtilt products and services.

Phone Number Transfer / Port Form

If you are transferring your phone number to Dreamtilt, you need to download and fill out this porting form.